- You can request for an exchange for items of equal or smaller value. No refunds will be made for any discrepancy in value.
- To request for an exchange please email firstname.lastname@example.org within 14 days of payment with your purchase invoice attached.
- You will be responsible for the cost of returning any items and re-delivery. Returns must be done via courier with our selected courier company. Shipping costs are calculated based on the items’ weight.
- Please note that all discounted items are not eligible for exchanges.
Olive do not have a warranty period. We seek your understanding that pieces can undergo wear-and-tear with daily use or misuse, including scratches, marks, and cracks. No refunds or exchanges will be accepted in these cases.
All ceramics are dishwasher and microwave safe, except the mugs with the wooden handle (Fuji, Kyoto & Niseko mugs).
For the marble pieces, dust the surface once or twice a week with a soft cloth. Wash the marble periodically with a warm dampened cloth, and, if needed, some mild dishwashing liquid. Remove the soap with another damp cloth. Do not use abrasive cleaners on your marble.