How can we help you today?

We accept payment by VISA, Mastercard, American Express and Paypal. 

Unfortunately, we will not be able to cancel your order once payment has been made. If you require assistance with your order, feel free to drop us an e-mail at hello@olivetheshop.com.

Thank you for your interest in our products! Select "Notify me" on the item that is out of stock and you will receive an email notification once it is restocked.

You may also sign up for our mailing list to be notified about restocks and exciting new releases.

- We deliver island-wide in Singapore. 

- Due to the unique nature of our products, Olive delivers only by door-to-door courier. 

- Our shipping time and fees will vary based on the destination and weight of your order. 

- For international orders, please drop an e-mail to hello@olivetheshop.com">hello@olivetheshop.com.

You can expect to receive your order in the following number of days:

Singapore: 3-8 business days.
Rest of Asia: 8-12 business days.
Everywhere else: 10-14 business days.

Due to the unique nature of our product all orders are sent via door to door courier. 

- Most orders will be shipped within 3 - 5 working days of placing your order. An email will be sent to notify you when your order has been shipped. 

- After leaving our headquarters, items will generally be delivered to you within 1 - 2 working days. 

We have temporarily paused self-collection options due to COVID-19. 

- You can return an item for a refund within 14 days of receiving your order.

- Please email your return enquiry to hello@olivetheshop.com with the purchase invoice attached.

- To be eligible for a return, your item must be in their original condition and packaging, including tags.

- You will be responsible for the cost of returning any items. Returns must be done via courier with our selected courier company. Shipping costs are calculated based on the item’s weight.

- Please note that the sale of all discounted items is final and that discounted items are not eligible for exchanges or refunds.

- You can request for an exchange for items of equal or smaller value. No refunds will be made for any discrepancy in value. 

- To request for an exchange please email hello@olivetheshop.com within 14 days of payment with your purchase invoice attached. 

- You will be responsible for the cost of returning any items and re-delivery. Returns must be done via courier with our selected courier company. Shipping costs are calculated based on the items’ weight. 

- Please note that all discounted items are not eligible for exchanges. 

- All Olive products and packaged and delivered with utmost care.

- Products may have slight variation in colour and finish due to its handmade nature, as such these are not eligible for replacements.

- As soon as you discover a fault, please email us at hello@olivetheshop.com with your purchase invoice and a photo of the fault. We will get back to you as soon as we can.

Olive do not have a warranty period. We seek your understanding that pieces can undergo wear-and-tear with daily use or misuse, including scratches, marks, and cracks. No refunds or exchanges will be accepted in these cases.

All ceramics are dishwasher and microwave safe, except the mugs with the wooden handle (Fuji, Kyoto & Niseko mugs). 

For the marble pieces, dust the surface once or twice a week with a soft cloth. Wash the marble periodically with a warm dampened cloth, and, if needed, some mild dishwashing liquid. Remove the soap with another damp cloth. Do not use abrasive cleaners on your marble.