Orders, Shipping and Returns
ORDERS
What payment modes do you accept?
We accept payment by VISA, Mastercard, American Express, Hoolah and HitPay by DBS PayLah!
Can I cancel my order once it has been placed?
Unfortunately, we will not be able to cancel your order once payment has been made. If you require assistance with your order, feel free to drop us an e-mail at hello@olivetheshop.com.
Any changes or cancellations to orders are subject to a 10% re-packing/stocking charge. If an order has already been packed up or shipped, we will not be able to accept any changes to the order.
How can I be notified if the item I want is back in stock?
Thank you for your interest in our products! You may sign up for our mailing list to be notified about restocks and exciting new releases.
SHIPPING
What is your shipping policy for Singapore orders?
- We deliver island-wide in Singapore.
How can I find your international delivery information?
- Our shipping time and fees will vary based on the destination and weight of your order. The total shipping fees will be calculated at checkout.
How much are your courier rates for Singapore orders?
| Delivery Type | Fees |
|
Local Courier - Standard (3 - 5 business days) |
$15 |
|
Local Courier - Express (1 to 3 business days) |
$25 |
What about International Orders?
We offer international shipping for a flat fee per order to the countries listed below. This excludes international taxes and duties that may be charged at the destination, and such taxes and fees are to be borne solely by the customer.
| Country/ Zone | Fees |
|
Zone A: Malaysia |
$15 (3-4 business days) |
| Zone B: USA | $50 (10-15 business days) |
|
Zone C: Hong Kong, Indonesia |
$25 (3-4 business days) |
|
Zone D: Japan, New Zealand, Philippines |
$30 (10-15 business days) |
| Zone E: Australia, China, Vietnam | $50 (8-10 business days) |
RETURNS
What is your return policy?
- You can return an item for a refund within 7 days of receiving your order.
- Sales items are FINAL, i.e. non-returnable or exchangeable.
- Please email your return enquiry to hello@olivetheshop.com with the purchase invoice attached.
- To be eligible for a return, your item must be in their original condition and packaging, including tags.
- You will be responsible for the cost of returning any items. Returns must be done via courier with our selected courier company. Shipping costs are calculated based on the item’s weight.
- Please note that the sale of all discounted items is final and that discounted items are not eligible for exchanges or refunds.
Can I return an item for an exchange instead of a refund?
- You can request for an exchange for items of equal or smaller value. No refunds will be made for any discrepancy in value.
- To request for an exchange please email hello@olivetheshop.com within 14 days of payment with your purchase invoice attached.
- You will be responsible for the cost of returning any items and re-delivery. Returns must be done via courier with our selected courier company. Shipping costs are calculated based on the items’ weight.
- Please note that all discounted items are not eligible for exchanges.
What do I do if I received a faulty item in my order?
- All Olive products are packaged and delivered with utmost care.
- Products may have slight variation in colour and finish due to its handmade nature, as such these are not eligible for replacements. Normal product wear and tear is not a ground for exchange.
- As soon as you discover a fault, please email us at hello@olivetheshop.com with your purchase invoice and a photo of the fault, including the original packaging it came with. We will get back to you as soon as we can.
Does Olive have a warranty policy?
Olive do not have a warranty period. We seek your understanding that pieces can undergo wear-and-tear with daily use or misuse, including scratches, marks, and cracks. No refunds or exchanges will be accepted in these cases.